Refund Policy

We want you to be completely satisfied with the work delivered by Evistruct. If something falls short of what was agreed, we'll always try to put it right — usually through revisions, and where appropriate, a partial or full refund.

1. When you can request a refund

• Before work begins. Full refund if no work has started on your document.
• Work in progress. Partial refund proportional to work not yet completed.
• Quality concerns. If the delivered work doesn't match the agreed scope, we'll either revise it (free of charge) or issue a partial/full refund at our discretion.
• Missed deadlines. If we miss the agreed turnaround due to our fault, you may request a partial refund.

2. When refunds are not available

• Delivered work that meets the agreed scope and has been accepted.
• Requests submitted more than 14 days after delivery.
• Delays caused by late or incomplete information from the client.
• Subjective preference changes after work has been completed to the original brief.

3. How to request a refund

1. Sign in and open the document in your dashboard.
2. Click Request refund and describe the issue (and an amount, if partial).
3. Our team reviews within 2 business days and responds with a decision.
4. Approved refunds are issued back to the original payment method via Stripe and typically arrive within 5–10 business days.

4. Stripe fees and currency

Refunds are processed in the original currency (GBP) for the original amount or any agreed partial amount. Stripe processing fees on the original transaction are not retained by Evistruct on full refunds within 180 days.

5. Contact us first

We always prefer to talk it through before formal refunds. Drop us a line at info@evistruct.co.uk and we'll work with you to find the right outcome.

This policy does not affect your statutory rights under UK consumer law.